Safety & Medical

Medical and Welfare teams on site all day. Free water refill points. Free Wi-Fi Zone if mobile signal is busy. Zero tolerance to harassment, spiking and dealing. If you or a friend feel unwell or unsafe, ask for help immediately – we’re here to help, not judge. Contact: festivalsupport@imaginehalo.com

  • Medical and Welfare points are clearly signposted on site and on the event map.
  • Trained clinicians and welfare staff operate from gates-open to curfew (11:00–23:00).
  • Come straight to us for dehydration, injury, anxiety/panic, lost friends or if anything doesn’t feel right.
  • A Free Wi-Fi Zone is available near Welfare/Info Point to help you message friends, access travel info or contact support.
  • Please use it considerately so everyone can get online.
  • Free water refill stations across site – bring an empty reusable bottle (sealed 500 ml bottles allowed).
  • Pack sunscreen (non-aerosol), a light layer and rain protection.
  • See The Rain Clause for information about attendees recieving a discount for next year depending on the total rainfall.
  • Follow stewards, signage and PA announcements.
  • Agree a meeting spot with friends in case you’re separated
  • Please keep exits and routes clear.
  • If a space feels too crowded, step back and try another route – there’s time.
  • No illegal drugs or nitrous oxide on site. Possession, use or supply will result in ejection from the festival and may involve the police.
  • Amnesty bins are available at all entrances. Please use them on arrival – no questions asked.
  • Spiking or tampering with drinks is a serious crime. If you or a friend feel unwell or unsafe, tell any steward/bar staff or go to Medical/Welfare immediately. Drink spiking kits and support are available at Welfare.
  • Zero tolerance to harassment, hate, violence or threatening behaviour.
  • Report issues to any staff member or Welfare.
  • Bars operate Challenge 25. Accepted ID: passport, driving licence, PASS card.
  • Alcohol purchased on site only. Management reserves the right to refuse service. 
  • Security and bag searches on entry. Bag limit: A4 size (30 × 20 × 10 cm).
  • Not allowed: glass, BBQs and stoves, flares and smoke, fireworks, illegal substances, nitrous oxide, weapons, drones, professional cameras and long lenses (unless authorised), audio and video recording gear, long and pointed umbrellas, and flags on poles.
  • Bikes aren’t permitted inside the arena.
  • Step-free routes, accessible toilets, Accessible Viewing Areas; Blue Badge parking (pre-book) and PA/Companion tickets available.
  • For specific support (including assisted boarding on the station ↔ site shuttle), see Accessibility or email festivalsupport@imaginehalo.com.
  • Essential medication is welcome – keep it in original packaging or with a prescription label.
  • Sharps are permitted; sharps bins at Medical/Welfare.
  • A limited medical fridge is available for meds that must be kept cold – email in advance to reserve space: festivalsupport@imaginehalo.com

Recognised assistance dogs are welcome. 

  • Some performances may include strobe lighting or pyro.
  • Notices will be signposted where possible. Earplugs available from Welfare.
  • Under-16s must be accompanied by an adult (18+) at all times.
  • 16-17s must enter the event with a responsible adult aged 21+, but may remain inside the event unaccompanied.
  • Challenge 25 in effect at all bars
  • Follow steward instructions, signage and PA messages.
  • For urgent help, go to Medical/Welfare or approach the nearest steward – don’t wait.
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