FAQs

A one-day music festival on 4 July 2026 at Trinity Park, Ipswich.

Gates 11:00 · Last entry 18:00 · Curfew 23:00

No – Halo is a day festival only.

Yes. E-tickets on your phone and printed A4 tickets are both accepted. Have your barcode ready to scan (phone brightness up / clean printout).

No re-entry, except for medical/welfare reasons at staff discretion.

Bars operate Challenge 25. Accepted ID: passport, driving licence, PASS card.

Under-16s must be with an adult at all times. 16 and 17 year olds need to arrive with a responsible adult aged 21 or over, then they are free to enjoy the day on their own. One adult can bring up to three under-18s. Challenge 25 is in effect at all bars.

Yes. A dedicated return shuttle service will operate between Ipswich Train Station and Trinity Park. Shuttle tickets cost £7 return. 

Yes – use the signed Drop-off/Pick-up Zone signposted. Please don’t stop on surrounding roads.

Pre-booking is advised. A small allocation will be available on the day at £6, but space is not guaranteed. Pre-book parking in the Add-ons section when you buy tickets, on halofestival.com or Skiddle.

Yes. Use Entrance 1 for bikes. Some bike parking is available outside Arena Entrance 1, left at your own risk. No bikes are allowed inside the arena.

Yes – step-free routes, Accessible Viewing Areas, accessible toilets, and pre-booked Blue Badge parking.

PA / Companion Tickets
We offer one free PA/Companion ticket per eligible attendee.
How to apply:
  1. Purchase your event ticket via Skiddle.
  2. Email custcare@skiddle.com with:
    • Event: Halo Festival
    • Date: Saturday 4th July 2026
    • Your order number
    • One form of supporting documentation (see below)
  3. Once approved, a companion ticket will be added to your order.
Acceptable forms of evidence include:
  • The front page of a DLA (Disability Living Allowance) letter or PIP (Personal Independence Payment) letter
  • The front page of an Attendance Allowance letter
  • Proof of being registered as severely sight impaired (blind)
  • A Recognised Assistance Dog ID card
  • A valid Access Card that indicates you require a +1
All documents must be current and in-date.
Notes:
  • Please allow enough time for your request to be processed ahead of the event
  • For any general accessibility queries, contact festivalsupport@imaginehalo.com

Yes – staff can assist with boarding on the shuttle. Ask at the Shuttle Zone or email us in advance at festivalsupport@imaginehalo.com

Yes – a limited medical fridge is available at Medical/Welfare. Email us in advance to reserve space.

Yes. Prams, buggies, wagons and trolleys are all welcome. Please keep walkways and emergency routes clear.

Only recognised assistance dogs are allowed. No other dogs or pets, and there are no dog facilities on site.

Go to Medical/Welfare, or speak to any steward. We’re here to help, not judge.

Yes – free water refill stations across site (bring an empty reusable bottle). You may also bring one sealed 500 ml water on entry.

Use the Free Wi-Fi Zone near the Info/Welfare point to message friends, check travel or contact support.

Zero tolerance to harassment, hate, violence or threatening behaviour. Report concerns to any steward, bar staff member, Welfare or Medical team.

Illegal drugs and nitrous oxide are not permitted. Possession, use or supply will result in ejection and involve the police. Amnesty bins are at all entrances – use them on arrival, no questions asked.
Spiking is a serious crime. If you or a friend feel unwell, disoriented or unsafe, go to Medical/Welfare or tell any steward/bar staff immediately. Support is available at Welfare.

The Rain Clause is our way of giving back if the weather turns. We measure rainfall on site from gates-open to close. If thresholds are reached, everyone who attended (ticket scanned at entry) gets a discount on next year’s festival:

  • >1.0 mm = 10%
  • >2.5 mm = 20%
  • >5.0 mm = 50%

We’ll publish the final total after the event and email eligible attendees their code.

Small day bags only – A4 maximum (30 × 20 × 10 cm). All bags are searched.

Yes. You can bring personal snacks for the day and a sealed water bottle up to 500ml, with no glass. There is also a wide choice of food vendors on site, with vegetarian, vegan and gluten-free options. No alcohol may be brought in from outside. If you have medical or dietary needs, email festivalsupport@imaginehalo.com

Glass, BBQs and stoves, flares and smoke, fireworks, illegal substances, nitrous oxide, weapons, drones, professional cameras and long lenses (unless authorised), audio and video recording gear, long and pointed umbrellas, and flags on poles. (Full list in Terms & Conditions.)

Phones and small personal cameras are fine. Professional cameras, long lenses and audio or video recording gear are not permitted unless authorised. For media accreditation, email festivalsupport@imaginehalo.com

Yes – cards and phone pay are accepted site-wide. No ATMs on site.

Yes – standard and accessible toilets are located throughout the site (see event map).

Some performances may include strobe lighting or pyro. Notices will be signposted where possible. Earplugs available from Welfare.

During the event: go to Welfare. After the event: email festivalsupport@imaginehalo.com

Here on the website and on our socials. Times and details may change; check back before you travel.

Yes. Camping and folding chairs are fine across most of the site, but not in the standing-only area directly in front of the Main Stage.

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